How to use Diraa

Keep in mind

• A route is an estimate. The Guide's promised delivery time includes arrangements beyond driving. After payment, keep coordination in Diraa Messages; personal contact details stay private.

Keep in mind

• Never send your password, verification code, card PIN or mobile-money PIN to a Guide or administrator.

Keep in mind

• A deactivated account needs help from Diraa support; resetting a password does not reactivate it.

Keep in mind

• Changing profile details does not change your role or complete Guide verification. Keep contact details useful for fulfilment.

Keep in mind

• If the request is returned, read the remark and send it again when ready.

Keep in mind

• Website reference photos are optional, but useful. A screenshot or product link is a reference, not proof that the item is in stock.

Keep in mind

• A place name without a chosen map point is not enough to continue. Prices and currencies must be checked before posting.

Keep in mind

• Changing a pin does not automatically change the agreed price or Guide's delivery promise.

Keep in mind

• Diraa+ requests require an attached image. Do not repeatedly send the same request while a photo is uploading. Store review may mean the installed extension is behind the website.
• Choose Enable notifications in the side panel to open Diraa’s device setup. Sign in to the same Customer account and allow notifications. This is optional and does not change the request process.

Keep in mind

• Selecting is not a separate reservation. The confirmed payment result determines which offer is accepted. Other offers cannot be changed freely while payment is in progress.

Keep in mind

• Card checkout preferences save a label and contact number. Enter card numbers and bank verification only on Snippe’s secure hosted checkout. Diraa does not store your card number, expiry date, CVV or PIN.
• A saved wallet number still requires approval of the actual payment prompt.

Keep in mind

• Changing details during checkout applies to that payment. Return to the saved settings page to change your reusable details.
• If another tab changes your saved settings at the same time, reload the latest details before saving again.

Keep in mind

• Pending is not paid. If a prompt or network response is delayed, check status before retrying. Do not make a second unrelated payment to force completion.
• Snippe checkout currently accepts whole amounts in TZS. Ask Diraa support before agreeing an offer in another currency.

Keep in mind

• Refunds are handled by authorised operators through the approved payment process. Closing checkout or reporting an issue does not automatically refund a charge.

Keep in mind

• Historical payments retain their original charged amount; the new fee is not added to old receipts.

Keep in mind

• Distance and driving time are approximate and exclude traffic or sourcing time. This is not live courier tracking. Diraa has no separate chat inbox.

Keep in mind

• If the item is wrong, missing or damaged, report a problem instead. Open issues pause completion. Completing a request does not prove that a Guide payout has happened.

Keep in mind

• An open issue pauses completion and prevents a new payment attempt. Do not confirm delivery simply to close a dispute.

Keep in mind

• A resolution entry does not automatically send a refund. Ask support for the confirmed payment-provider reference when money must be returned.

Keep in mind

• Permissions, browser support, device settings and connectivity affect delivery. On an iPhone or iPad, use a supported Home Screen web app where required. Do not rely only on a push alert; check your Diraa inbox.
• These are device notifications, which can appear when Diraa is in the background or its tab is closed. A completely closed browser, blocked operating-system notifications or an offline device can prevent alerts.

Keep in mind

• Keep passwords and PINs private. Keep delivery and payment decisions in the saved request history wherever possible.